SUCCESS STORY — FULLI
Fulli — Classifying and routing customer requests automatically with Agentforce
To make customer request classification reliable and fast, KPC set up a Salesforce Agentforce agent for Fulli that analyzes each request, extracts the useful data and routes it automatically to the right team.
The impact in numbers
€0.10
Average AI cost per request (20 flex credits)
3
Signals detected: tone, language, urgency
The impact in numbers
€0.10
Average AI cost per request (20 flex credits)
3
Signals detected: tone, language, urgency
The impact in numbers
€0.10
Average AI cost per request (20 flex credits)
3
Signals detected: tone, language, urgency
RESULTS
The benefits observed for Fulli
Improved customer service
Faster, better-suited answers thanks to automatic routing to the right team, and shorter handling time.
The benefits observed for Fulli
Automated handling
Suggested answers and service agents specialized by request type.
The benefits observed for Fulli
Classification data made reliable
Reliable, consistent classification, and real-time visibility of spikes in similar problems so they can be headed off quickly.
RESULTS
The benefits observed for Fulli
Improved customer service
Faster, better-suited answers thanks to automatic routing to the right team, and shorter handling time.
The benefits observed for Fulli
Automated handling
Suggested answers and service agents specialized by request type.
The benefits observed for Fulli
Classification data made reliable
Reliable, consistent classification, and real-time visibility of spikes in similar problems so they can be headed off quickly.
RESULTS
The benefits observed for Fulli
Improved customer service
Faster, better-suited answers thanks to automatic routing to the right team, and shorter handling time.
The benefits observed for Fulli
Automated handling
Suggested answers and service agents specialized by request type.
The benefits observed for Fulli
Classification data made reliable
Reliable, consistent classification, and real-time visibility of spikes in similar problems so they can be headed off quickly.
Background & core challenges
Manual classification, requests that do not reach the right team
At Fulli, classifying customer requests rested on manual handling. The objective: make that classification reliable and fast, to improve the service customers get.
Free the agents from time-consuming manual classification
Eliminate classification errors and inconsistencies
Improve customer satisfaction, held back by requests that do not reach the right team first time
Take control the cost of handling requests
Background & core challenges
Manual classification, requests that do not reach the right team
At Fulli, classifying customer requests rested on manual handling. The objective: make that classification reliable and fast, to improve the service customers get.
Free the agents from time-consuming manual classification
Eliminate classification errors and inconsistencies
Improve customer satisfaction, held back by requests that do not reach the right team first time
Take control the cost of handling requests
Background & core challenges
Manual classification, requests that do not reach the right team
At Fulli, classifying customer requests rested on manual handling. The objective: make that classification reliable and fast, to improve the service customers get.
Free the agents from time-consuming manual classification
Eliminate classification errors and inconsistencies
Improve customer satisfaction, held back by requests that do not reach the right team first time
Take control the cost of handling requests
Our approach
Automate, route, prepare for agentic handling
Automate the classification
The AI reads and analyzes every request
AI analysis of the request and its attachments, including scanned or handwritten letters. Structured extraction of the useful business data, a summary of the request and detection of additional signals (customer tone, language, urgency).
Route
Every request to the right team
Automatic routing of the request to the right handling team, based on what the AI analysis has inferred.
Agentic handling
The foundations for end-to-end handling
Laying the foundations for end-to-end agentic handling, with a predictable pay-as-you-go AI cost model.
Our approach
Automate, route, prepare for agentic handling
Automate the classification
The AI reads and analyzes every request
AI analysis of the request and its attachments, including scanned or handwritten letters. Structured extraction of the useful business data, a summary of the request and detection of additional signals (customer tone, language, urgency).
Route
Every request to the right team
Automatic routing of the request to the right handling team, based on what the AI analysis has inferred.
Agentic handling
The foundations for end-to-end handling
Laying the foundations for end-to-end agentic handling, with a predictable pay-as-you-go AI cost model.
Our approach
Automate, route, prepare for agentic handling
Automate the classification
The AI reads and analyzes every request
AI analysis of the request and its attachments, including scanned or handwritten letters. Structured extraction of the useful business data, a summary of the request and detection of additional signals (customer tone, language, urgency).
Route
Every request to the right team
Automatic routing of the request to the right handling team, based on what the AI analysis has inferred.
Agentic handling
The foundations for end-to-end handling
Laying the foundations for end-to-end agentic handling, with a predictable pay-as-you-go AI cost model.
Our clients
Our clients
They trust us.
They trust us.
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Professional Equipment Rental Company | Industrialized tender response 100% Snowflake
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Transport & Logistics
Global shipping company — Data Science: from R&D to industrialization
AI
Data
→
Industry
Aqualung Group — Transforming the data platform
Snowflake
Data Platform
→
Business services
APAVE — Cross-office capacity planning
Pigment
EPM
→
Organic food distribution
Biocoop — Steering the forecasting processes with SAP BPC
SAP
Retail & Distribution
→
Heating, plumbing and renewable energy distribution
Richardson — Opening up access to data by moving to the cloud
Qlik
Snowflake
→
Equipment rental
Professional Equipment Rental Company | Industrialized tender response 100% Snowflake
Gen AI
Snowflake
→
Transport & Logistics
Global shipping company — Data Science: from R&D to industrialization
AI
Data
→
Industry
Aqualung Group — Transforming the data platform
Snowflake
Data Platform
→
Business services
APAVE — Cross-office capacity planning
Pigment
EPM
→
Organic food distribution
Biocoop — Steering the forecasting processes with SAP BPC
SAP
Retail & Distribution
→
Heating, plumbing and renewable energy distribution
Richardson — Opening up access to data by moving to the cloud
Qlik
Snowflake
→
AN AGENTFORCE PROJECT IN MIND?
What if AI sorted your customer requests for you?
KPC designs and deploys Salesforce Agentforce agents that analyze, classify and route your customer requests, with cost kept under control on a pay-as-you-go basis.
AN AGENTFORCE PROJECT IN MIND?
What if AI sorted your customer requests for you?
KPC designs and deploys Salesforce Agentforce agents that analyze, classify and route your customer requests, with cost kept under control on a pay-as-you-go basis.
AN AGENTFORCE PROJECT IN MIND?
What if AI sorted your customer requests for you?
KPC designs and deploys Salesforce Agentforce agents that analyze, classify and route your customer requests, with cost kept under control on a pay-as-you-go basis.