SUCCESS STORY｜RESTALLIANCE
Restalliance｜Salesforce CRM: transforming customer relations
KPC rolled out Synapse, Restalliance's Salesforce CRM. No more siloed teams and scattered customer data: one unified view, from first contact through to contract follow-up, for 3,500 employees.
The impact in numbers
3,500
Restalliance employees
6 months
To deliver the first MVP batch
3 sprints
Per batch, agile method
3 activities
Brought together: catering, bio-cleaning, training
The impact in numbers
3,500
Restalliance employees
6 months
To deliver the first MVP batch
3 sprints
Per batch, agile method
3 activities
Brought together: catering, bio-cleaning, training
The impact in numbers
3,500
Restalliance employees
6 months
To deliver the first MVP batch
3 sprints
Per batch, agile method
3 activities
Brought together: catering, bio-cleaning, training
THE CLIENT STORY ON VIDEO
Jean-Philippe, Jérôme and Céline tell the Synapse story
Restalliance's CIO, project manager and CRM lead look back on choosing Salesforce and KPC, the agile method as they lived it day to day, the benefits in the field, and the Agentforce AI initiative extending the project.
THE CLIENT STORY ON VIDEO
Jean-Philippe, Jérôme and Céline tell the Synapse story
Restalliance's CIO, project manager and CRM lead look back on choosing Salesforce and KPC, the agile method as they lived it day to day, the benefits in the field, and the Agentforce AI initiative extending the project.
THE CLIENT STORY ON VIDEO
Jean-Philippe, Jérôme and Céline tell the Synapse story
Restalliance's CIO, project manager and CRM lead look back on choosing Salesforce and KPC, the agile method as they lived it day to day, the benefits in the field, and the Agentforce AI initiative extending the project.
RESULTS
The results for Restalliance
Time saved on sharing information
Contact details, visit reports, assessment grids: it is all centralized. Coordination between teams gets easier.
The results for Restalliance
Alerts on sites at risk
Operational teams are alerted about sites needing targeted action, coordinated with the support functions.
The results for Restalliance
Steering made easier by the dashboards
Regional management steers the business with a consolidated view, with no manual extraction or scattered reporting.
RESULTS
The results for Restalliance
Time saved on sharing information
Contact details, visit reports, assessment grids: it is all centralized. Coordination between teams gets easier.
The results for Restalliance
Alerts on sites at risk
Operational teams are alerted about sites needing targeted action, coordinated with the support functions.
The results for Restalliance
Steering made easier by the dashboards
Regional management steers the business with a consolidated view, with no manual extraction or scattered reporting.
RESULTS
The results for Restalliance
Time saved on sharing information
Contact details, visit reports, assessment grids: it is all centralized. Coordination between teams gets easier.
The results for Restalliance
Alerts on sites at risk
Operational teams are alerted about sites needing targeted action, coordinated with the support functions.
The results for Restalliance
Steering made easier by the dashboards
Regional management steers the business with a consolidated view, with no manual extraction or scattered reporting.
Background & core challenges
Bringing the teams together, unifying customer data
Siloed teams, scattered customer data
Restalliance, an independent French group based in Lyon, has supported hospitals and care facilities across France for more than 30 years, with strong nutritional and human expertise.
The group has grown steadily and continuously, carried by its ability to win new partners. But retention of long-standing clients had not kept pace: teams worked in silos, with no overall view of the prospect and client journey, and no dedicated component for managing customer data, companies, facilities and the relationships between them.
Bring the teams together across the group's three activities: catering, bio-cleaning, training
Centralize customer data to get a complete view of the journey, from pre-sales to after-sales
Strengthen retention through better coordination and contract follow-up
Keep an agile method, with no tunnel effect, and a contract framework that can be adjusted
Background & core challenges
Bringing the teams together, unifying customer data
Siloed teams, scattered customer data
Restalliance, an independent French group based in Lyon, has supported hospitals and care facilities across France for more than 30 years, with strong nutritional and human expertise.
The group has grown steadily and continuously, carried by its ability to win new partners. But retention of long-standing clients had not kept pace: teams worked in silos, with no overall view of the prospect and client journey, and no dedicated component for managing customer data, companies, facilities and the relationships between them.
Bring the teams together across the group's three activities: catering, bio-cleaning, training
Centralize customer data to get a complete view of the journey, from pre-sales to after-sales
Strengthen retention through better coordination and contract follow-up
Keep an agile method, with no tunnel effect, and a contract framework that can be adjusted
Background & core challenges
Bringing the teams together, unifying customer data
Siloed teams, scattered customer data
Restalliance, an independent French group based in Lyon, has supported hospitals and care facilities across France for more than 30 years, with strong nutritional and human expertise.
The group has grown steadily and continuously, carried by its ability to win new partners. But retention of long-standing clients had not kept pace: teams worked in silos, with no overall view of the prospect and client journey, and no dedicated component for managing customer data, companies, facilities and the relationships between them.
Bring the teams together across the group's three activities: catering, bio-cleaning, training
Centralize customer data to get a complete view of the journey, from pre-sales to after-sales
Strengthen retention through better coordination and contract follow-up
Keep an agile method, with no tunnel effect, and a contract framework that can be adjusted
Our approach
Synapse: a Salesforce CRM built with the teams, in agile
KPC rolled out Synapse on Salesforce, a robust, scalable platform chosen for its flexibility and its continuous presence alongside clients, from project through to run. The agile method, required from the tender onwards, shaped the whole project.
CRM centralization
Unify customer data on Salesforce
Synapse centralizes customer data — companies, facilities, contacts and the relationships between them — and integrates it with the group's other software. A complete view of the pre-sales and after-sales journey.
Agile method
Regular deliveries, no tunnel effect
Broken into batches of 3 sprints, with regular sign-offs and constant dialogue with the teams. The first MVP batch was delivered in 6 months; users were involved from the framing workshops onwards.
AI · Agentforce
Agentforce for tenders
Following on from Synapse, KPC and Restalliance are rolling out Agentforce to help the central kitchens respond to tenders more easily and more quickly, by analyzing the tender documents.
Our approach
Synapse: a Salesforce CRM built with the teams, in agile
KPC rolled out Synapse on Salesforce, a robust, scalable platform chosen for its flexibility and its continuous presence alongside clients, from project through to run. The agile method, required from the tender onwards, shaped the whole project.
CRM centralization
Unify customer data on Salesforce
Synapse centralizes customer data — companies, facilities, contacts and the relationships between them — and integrates it with the group's other software. A complete view of the pre-sales and after-sales journey.
Agile method
Regular deliveries, no tunnel effect
Broken into batches of 3 sprints, with regular sign-offs and constant dialogue with the teams. The first MVP batch was delivered in 6 months; users were involved from the framing workshops onwards.
AI · Agentforce
Agentforce for tenders
Following on from Synapse, KPC and Restalliance are rolling out Agentforce to help the central kitchens respond to tenders more easily and more quickly, by analyzing the tender documents.
Our approach
Synapse: a Salesforce CRM built with the teams, in agile
KPC rolled out Synapse on Salesforce, a robust, scalable platform chosen for its flexibility and its continuous presence alongside clients, from project through to run. The agile method, required from the tender onwards, shaped the whole project.
CRM centralization
Unify customer data on Salesforce
Synapse centralizes customer data — companies, facilities, contacts and the relationships between them — and integrates it with the group's other software. A complete view of the pre-sales and after-sales journey.
Agile method
Regular deliveries, no tunnel effect
Broken into batches of 3 sprints, with regular sign-offs and constant dialogue with the teams. The first MVP batch was delivered in 6 months; users were involved from the framing workshops onwards.
AI · Agentforce
Agentforce for tenders
Following on from Synapse, KPC and Restalliance are rolling out Agentforce to help the central kitchens respond to tenders more easily and more quickly, by analyzing the tender documents.
With KPC it comes down to trust above all. There is transparency: I want to know what my partner can do, with whom and how.
Jean-Philippe Wurm
CIO · Restalliance
Our clients
Our clients
They trust us.
They trust us.
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Professional Equipment Rental Company | Industrialized tender response 100% Snowflake
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→
Transport & Logistics
Global shipping company — Data Science: from R&D to industrialization
AI
Data
→
Industry
Aqualung Group — Transforming the data platform
Snowflake
Data Platform
→
Business services
APAVE — Cross-office capacity planning
Pigment
EPM
→
Organic food distribution
Biocoop — Steering the forecasting processes with SAP BPC
SAP
Retail & Distribution
→
Heating, plumbing and renewable energy distribution
Richardson — Opening up access to data by moving to the cloud
Qlik
Snowflake
→
Equipment rental
Professional Equipment Rental Company | Industrialized tender response 100% Snowflake
Gen AI
Snowflake
→
Transport & Logistics
Global shipping company — Data Science: from R&D to industrialization
AI
Data
→
Industry
Aqualung Group — Transforming the data platform
Snowflake
Data Platform
→
Business services
APAVE — Cross-office capacity planning
Pigment
EPM
→
Organic food distribution
Biocoop — Steering the forecasting processes with SAP BPC
SAP
Retail & Distribution
→
Heating, plumbing and renewable energy distribution
Richardson — Opening up access to data by moving to the cloud
Qlik
Snowflake
→
A SIMILAR PROJECT IN MIND?
Customer relations to unify?
Our Salesforce teams roll out tailored CRMs, in agile, to bring your teams and your customer data together.
A SIMILAR PROJECT IN MIND?
Customer relations to unify?
Our Salesforce teams roll out tailored CRMs, in agile, to bring your teams and your customer data together.
A SIMILAR PROJECT IN MIND?
Customer relations to unify?
Our Salesforce teams roll out tailored CRMs, in agile, to bring your teams and your customer data together.