Partners · Salesforce
from CRM to augmented customer relations.
Since 2018, KPC has supported major accounts and mid-market companies across the whole Salesforce platform, from framing through to application maintenance. A multi-cloud center of excellence, reinforced by our application expertise out of the Lyon center (KPC Group), with one simple conviction: a CRM is only worth the data feeding it and the teams using it.
OUR SALESFORCE OFFERING
From CRM framing to adoption, across the whole platform.
Salesforce is not one more tool, it is the base your customer relationship stands on. We support you across all of it, from strategy to Run.
01.
CRM consulting & framing
CRM roadmap, B2B and B2C customer journeys, and ranking the use cases with the most business value.
02.
Multi-cloud integration
Sales, Service, Marketing and Experience Cloud rollout, object structuring and integration with your ERP, data warehouse and CDP.
03.
Adoption & application maintenance
Change management, team training and application maintenance, for a CRM that stays alive and keeps up with releases.
OUR FLAGSHIP EXPERTISE
Salesforce multi-cloud,
mastered end to end.
Sales, Service, Marketing, Experience: we combine the Salesforce clouds around a 360° customer view, with Einstein AI and Data Cloud to put data to work in real time.
Sales
Cloud
Managing the sales cycle, pipeline and forecasts.
Service Cloud
Augmented customer relations and service, from first contact to resolution.
Marketing Cloud
Marketing automation, campaigns and journey personalization.
Experience Cloud
Portals and business applications for your customers and partners.
Einstein & Data Cloud
Built-in AI and a CDP for a unified customer view you can act on.
Application expertise:
Our center of expertise in Lyon builds custom business applications around the CRM, reinforces the Salesforce practice and speeds up bringing AI and Data into CRM journeys.
OUR RESOURCES
A multi-cloud center of excellence,
certifications kept current.
FRANCE
Salesforce center of excellence
An integrated consulting and technical team that handles combined multi-cloud projects and how they tie into Data and AI.
50 specialists dedicated to Salesforce
150+ certifications kept current across the clouds
Certified multi-cloud partner
Recognized by Salesforce on Sales, Service, Marketing and Experience Cloud.
AppExchange profile
Listed in the Salesforce partner catalog, for consulting and integration support.
Non-Profit Cloud expertise
Dedicated know-how for the healthcare, charity and philanthropy sectors.
Powered by AI
Salesforce,
accelerated by AI and KAIYAN.
On Salesforce as elsewhere, AI changes the scale: Einstein and Agentforce on the platform side, KPC agents riding along in your journeys on the business side.
A FEW REFERENCES
Demanding organizations
trust us.
A reputation built on delivering CRM projects.
A few references from among our Salesforce clients.
Catering / healthcare
Restalliance
Salesforce CRM bringing 3,500 employees around a single customer view.
Philanthropy
Fondation de France
Information system rebuilt on Salesforce, with three portals for foundations, volunteers and calls for projects.
Banking services
Nickel
Salesforce Sales Cloud rolled out for the field sales force, in Spain and then across Europe.
Mobility
Fulli
Migration to Salesforce Marketing Cloud Next and data unification for the APRR group's mobility brand.
